Terms and Conditions | Pathstore France

Terms & Conditions

Terms & Conditions

For B2C customers This service is currently available only in the cities of Delhi & Gurugram. Please ensure that the test is booked for the cities where this service is currently operational. 

Please ensure that you fill in the correct details ( First name, Last Name, Mobile number, Email ID) as all the communication and reports are linked to the shared contact details. ​

​Customers will receive a SMS with the reference number/booking id and a link to the mandatory ICMR sample collection form. It is advised that the customers fill this form prior to sample collection.

Customers will have to show the reference number, Govt. ID and ICMR Sample collection form to start the process at the selected collection center. This will be applicable for home collection option as well.

Collection centers will be operational from 08:00 A.M – 08:00 P.M. on all days.

Reports will be provided digitally only. They will be sent via sms on the mobile number provided at the time of registration. Customers can also access their reports on www.pathstore.com

All Negative reports will be provided within 24 hours from the time of sample collection, however positive reports will be delayed as per state guidelines. 

Customers can reach out to us on customercare@pathstore.com or call us at 1800-212-22222 for any query around RT PCR test once it is booked through this platform. 

Pathstore reserves the right to modify the terms and conditions of this program or withdraw the same at any time without giving any prior notice and/or assigning any reason. ​

Terms & Conditions for Online Payments

Pathstore.com service allows customers to order packages online. The customer has to register themselves on the website (pathstore.com) to avail of this facility. Please read these terms carefully before using the online payment facility. All online transactions and payments are subject to acceptance of terms & conditions mentioned on pathstore.com. Using the online payment facility on this website indicates that you agree to accept these terms and conditions. If you do not accept the terms as mentioned below, do not use this facility. ​

General Terms and Conditions:

The packages are non-transferable i.e. only the person on whose name a package is assigned at the time of booking will be eligible to avail the services at the lab or through home collection. The customer is required to carry a copy of the Invoice or confirm the Invoice number (INVXXXXXXXX) and the transaction number at the time of sample collection. 12 hours fasting is mandatory for all packages. By accepting this privacy policy you allow PathStore to call for inquiries. orders, or other purposes for the purpose of administration of Services.

Refund and Cancellation Policy:

* The package is valid for the 24 hours from the time and date of invoice generation. After 7 days, the customer will not be entertained. ​
* Cancellation will acceptable only if the customer informs Path Store within 72 hours from the time of invoice generation. 10% cancellation charges will be applicable on the total amount of invoice. The customer can contact us through e-mail ID: customer(dot)care(at the rate)pathstore(dot)com in case of cancellation and refund.
* In case of refund, the amount will be sent to the respective Debit card/Credit card/account from where payment was made and amount will not be refundable by any other mode.