Pathstore Customer Support | Pathstore France

Customer Support

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Current Details

  • Name: Rajeev Singh Thakur
  • Age: 42
  • Gender: M
  • Govt Id: 7714171141223333

Proposed Details

FAQ Frequently Asked Question

Costing

Cost of test is INR 499 for Home collection and INR 299 for collection at our Kiosk / Collection centres.
Number of tests to be multiplied by unit cost of test.
In order to assure you a hassle free experience we offer you ONE FREE recheduling, Subsequent rescheduling would be charged as INR200. No further rescheduling can be done and the test amount would be refunded after deducting the transaction charges of INR200.

Booking related

You can book a test through our website.
In case you would like to reschedule the test, you may contact Medical Representative assigned to you. The details of the Medical Representative are being shared with you on your registered mobile number or you may fill the query form and someone from customer service desk would assist you.
In order to assure you a hassle free experience we offer you ONE FREE recheduling, Subsequent rescheduling would be charged as INR200. No further rescheduling can be done and the test amount would be refunded after deducting the transaction charges of INR200.
You may get the details updated by filling the query form on our website.
You may choose your preferred slot from morning, afternoon, evening while making the booking.

Payment related

We accept all online mode of payment (UPI, credit cards, debit cards, paytm )and cash.
We wil provide reference number instantly, for further query write to us at customer.care@pathstore.com
A transaction fee of INR 200 would be deducted and the balance amount would be refunded back to the payment source.
A transaction fee of INR 200 would be deducted and the balance amount would be refunded back to the payment source.

Report Related

You would get the report same day if your sample is being collected before 3pm. All samples collected post 3pm would get thier report within 24hours of sample collection.
Please visit our website and use your registeration number or mobile number to access the report in get my report section.
Submit your query and we would be happy to assist you.

Service related

Right now the service is only available in Delhi NCR region, we will let you know when we expand our services to othe regions.
We do NOT provide any doctor consultation from our end.
Yes, you can register your complaint using Register a query option on support page and IVR facility.
There would not be any charges levied on customer, in case the sample is to be recollected.

COVID 19 related

Coronavirus is a large family of viruses which may cause illness in animals or humans. In humans, several strains of coronavirus are known to cause respiratory infections ranging from the common cold to severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The recently discovered coronavirus is called 2019 Novel Coronavirus (2019-nCoV) which is known to cause disease named COVID-19.
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have pain, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell.
As per guidelines, if you develop the fever persisting for more than 2-3 days and symptoms of respiratory illness, such as cough or shortness of breath Consult a physician at nearby healthcare facility to get yourself tested for COVID-19 in case the same is prescribed by your doctor considering your travel history to affected countries or contact with any COVID-19 suspect.
Photo-Id ( Aadhaar card/ Voter Id / Passport) to support the current address and contact number of the suspect patient to be provided at the time of sample collection.
Please follow this link to book a test www.pathstore.com
Nasopharyngeal and Oropharyngeal swabs along with blood and the collection is as per ICMR guidelines and therefore all necessary precautions are taken.
RT PCR, as recommended by ICMR.
The sample will be collected using dry swab colllection method to maintain the stability of the sample & get transported in a cold chain. Our specially trained phlebotomists under MAYO CLINIC (USA), collect the samples by following all biosafety precautions and using personal protective equipment.

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